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A Huge Milestone for our Head Vet Nurse Layne!!

By Scott Lackenby | Dated October 6, 2016

October marked a huge milestone for Layne at Gordon Vet Hospital. Its her 15 year GVH anniversary!!  That’s right, Nurse Layne has been working at GVH for an impressive 15 years!! So, in honor of that, we sat down with Nurse Layne for a special interview.layne

Nurse Layne started with GVH back in 2001. She had been managing the children’s wear department at Target when a family friend saw we were advertising for a Vet Nurse and thought she should apply. Nurse Layne had never considered a career in the animal industry, which was funny, because she had spent every school holidays at her Great Aunt and Uncle’s farm where she loved working with a variety of animals. The more she thought about it, the more it made sense. And the rest, as they say, is history!!

Nurse Layne became our Head Nurse after the late Nurse Bianca left to have a baby and then moved up to be closer to her family. As our Head Nurse, Nurse Layne not only performs Vet Nurse duties, she also looks after our ordering, the roster, she liases with our drug reps, is involved in hiring new staff and also helps out with the training of new staff members.img_5180 On top of all of this, Nurse Layne is also the unofficial social co – ordinator for all of the fun social events.

The time the Nurses went horse riding and I didn't get invited....

Layne plays a huge part in getting everyone together outside of work time!

Over the years, Layne has seen some big changes, not only at GVH, but in the veterinary industry as a whole. There have been lots of staff changes, a few minor clinic makeovers and more uniform changes than she can remember! The advances in medical knowledge and new and more effective drugs means that we can now not only diagnose your pets better, but treat them better. But one of the biggest changes Layne has seen is the addition of social media! Now we can keep you up to date on a whole heap of platforms!!

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The white fluffy dog gang

Layne is a self confessed Small-White-Fluffy-Dog person. She currently has four puppies, Bonnie a 13year old West Highland Terrier who she adopted from a client here, Shandee an 11year old Maltese, Tootsie an 8year old Bichon Frise and Muffie an 8year old Toy Poodle, a pair she also adopted from a client here. So if you ever need to re-home a small white fluffy dog, Nurse Layne is the person to talk to!!

We asked Layne if there was a particular incident that stuck in her mind, apart from the day I adopted GVH. There are obviously a lot to choose from over the 15years, but she said one particularly memorable moment was from quite a few years back. It was late one weekend and the GVH staff were in the middle of surgery and there was a big accident on Ryde Rd. GVH lost power right as an emergency hit by car arrived. They had to finish the original surgery by torchlight and treated the animal that had been hit in the car park using the lights of the owners car! Obviously this was well before modern mobile phones with torches on them!

To celebrate Layne’s big milestone, we did what we do best, presents and cake!img_8645 We all loved that Nurse Dani pointed out that when Layne started at GVH, Dani was only 6years old!!! So, on behalf of everyone at GVH, happy 15year anniversary Nurse Layne!! Let’s do it all again in another 15years!

 

Written by Scott Lackenby

Scott joined the team at Gordon Vets in 1999, where he was immediately impressed with the high standard of customer service. Scott is very popular amongst clients for his kind hearted approach to pet care and his great sense of humour. His particular areas of interest are endocrinology and dermatology.

Comments

  • Kay & Richard Fay & of coaurse Bridget | Wednesday November 9th, 2016 | Reply

    Thank you Layne for all your professional and kind assistance over the past 15 years to both of us and our numerous pet dogs. Look forward to the next 15 years!!!

  • Gary and Jenny Gould | Wednesday November 9th, 2016 | Reply

    Congratulations Layne on your 15 years with GVH, from the Gould family.
    .
    15 years seems like a long time to be with one employer these days. It says a lot about you and your employer.

    Always nice to see you when we would bring old “Boston” up there, and now little “Indy”

    Here is to the next 15 years!!

  • nicolle mallaby | Wednesday November 9th, 2016 | Reply

    Soo lucky to be there to witness the celebrations of the lovely Layne, she is a wonder! We have been fortunate and count our selves as blessed to have layne give our very special girls molly and maggie (and the humans members of family) much love and care Warm and loving congrats from, Maggie, Aysha, Flynn, Mark and Nicolle Mallaby

  • Trish Berghouse | Thursday November 10th, 2016 | Reply

    Hope to see Layne’s happy smiling face again as she has been such a part of GVH over the years.
    Bismark enjoyed your company from time to time.

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Wendy Lee
Wendy Lee
11:53 27 Nov 21
I've been taking my cat to Gordon Vet since she was a kitten. Every vet we've seen have been wonderful and have provided the best service and advice. They're very thorough and will always make sure that your pet feels comfortable. The receptionists are super friendly and the online booking system is easy to use!
Jonathan Nix
Jonathan Nix
04:39 24 Nov 21
Really friendly and helpful team. Patient and thoughtful responses to my questions were greatly appreciated! Thank you!
Michelle mccaffrey
Michelle mccaffrey
07:20 07 Nov 21
Recently visited with our little cat on a late sunday morning. We called in just before they were due to close & they were happy to stay back and check over our cat so we didn't have to run to the emergency vet. DR Helen was incredibly kind and professional. She eased our worries & treated the medical issue with our cat. I feel very confident bringing our cat into see any DR at Gordon Vet Hospital as I know each staff member is genuinely caring and passionate about helping animals.
Wallachia
Wallachia
05:42 06 Oct 21
We looked for the vet with the least amount of 1-star ratings in our local area. To our surprise there are a lot of shocking reviews out there for vet clinics. Gordon Vet Hospital had the best rating by a long shot.So we called first thing yesterday morning and managed to get a booking pretty early in the morning for our cat whose condition was getting rapidly worse.Everything about our experience was lovely. From the empathetic receptionist, to the vet who is taking care of our cat who has kept us informed twice a day about her condition and took the time to answer all our questions.The cost estimate was given up-front and was very reasonable compared to every other practice.We couldn't be happier.-M
Sigrid Boehme (Siggy)
Sigrid Boehme (Siggy)
23:12 04 Oct 21
Really good with dealing with Covid by inviting patients to stay outside and they come to you. They have lots of people helping out. The only thing is that it is quite expensive compared to other vets.
Kathrin Rac
Kathrin Rac
09:22 12 Sep 21
Dr Catherine Chen is amazing and the only vet I trust with my three cavalier girls. Other vets have always been judgemental, but Catherine listens and works with you to come to a compromise to what is best for my girls going forward. Last time my tri went in to have a dental and she was completely happy to be there even went back in with the nurse wagging her tail while we were waiting outside! We even drive the distance since moving as we completely value Catherine's skill, expertise and manner.
Daniel Lister
Daniel Lister
10:42 01 Sep 21
Not that the dog is always entirely happy to go there, though they run a great operation with some. Convenient, clean and very communicative. Never do I doubt that the staff their live working with animals.
Vicki Libbesson
Vicki Libbesson
00:47 10 Aug 21
Always fabulous service from very friendly, approachable and very knowledgeable vets and nurses. David, Scott and the team have been our pets' chosen vet practice for 32 years ! Thank you all for helping us through the sad times and all of the good times as well.Highly recommended !
Olivia Pitt
Olivia Pitt
23:26 25 Jul 21
Highly impressed with the quality of service. Definitely recommend, easy and efficient + very thorough & good value. Thank you 😊
Emma
Emma
10:48 22 Jun 21
First time going to Gordon Vet Hospital with my little pooch. Parking was fairly easy. The front staff very friendly. We had Vet Dr Imogene who showed genuine interest in my pooch & was very knowledgeable when asked alot of questions. Dr Imogene made us feel that we could trust her to do what is best for our pooch. Very happy to go back.Price point - they would be slightly on the higher side.A good place for your best friend 🐶
Bridget Peachey
Bridget Peachey
05:12 17 Jun 21
Thanks to all the team at the Gordon Vet Hospital. I transferred my dogs here a couple of year's ago from another local vet clinic as a quote for some oral work was significantly cheaper and have never regretted it. Not only good value, but excellent care, great follow up and support and my two dogs love the free liver treats - making the visits a positive experience.
Jenny Wilson
Jenny Wilson
01:18 08 Jun 21
They are the most understanding and caring group of people I have met. After my dog had to be put to sleep a sympathy card was sent with her paw prints and bit of hair attached and beautiful words of sympathy. A lovely thought. I would recommend this practice to anyone.
Matthew Rajchert
Matthew Rajchert
23:29 19 Apr 21
Even though we only use Gordon Vets, we think they are the best. Amazing staff show true passion for your pets wellbeing and even though the location is out of the way it is 100% worth it. I highly recommend this Vet to everyone.
Taylor Fezai
Taylor Fezai
04:42 17 Apr 21
The vets are knowledgeable and friendly. Highly recommend!
Alison
Alison
06:31 27 Mar 21
Nice location, plenty of parking slots!We had a general health check and Dr Lackenby is very kind and helpful! Will definitely come back to this practice next time!
Jemma Sully-Harries
Jemma Sully-Harries
03:18 18 Mar 21
My family and pets have always had a great experience here and the reception staff is always very nice, helpful and knowledgeable. Recently my puppy was sick and Dr David Loneragan helped us out and was easily accessible to me. We will definitely be coming back here next time!
Liza Fincham
Liza Fincham
05:30 11 Mar 21
Staff are so friendly and they take any injured animals
Robyn King
Robyn King
02:57 04 Feb 21
My family and I have lived in the area for over 30 years and we have never been to any other practice. The care and compassion the vets have shown towards our babies has always been of the highest standard. I would particularly like to thank Dr Coggins for the care and compassion she has shown towards me in recent months with Salem (who unfortunately was PTS this past Sunday) and also with Lilah. This practice has a real gem in her!
Hana Yoon
Hana Yoon
08:43 14 Jan 21
I’ve been taking my dog to this vet for 7 years and they’ve always been so kind, professional and empathetic. They’ve always been able to fit him in, even in emergency situations so I’m very grateful!
Colin Pannell
Colin Pannell
23:26 07 Dec 20
Well it's never nice to have to take your beloved pet(s) to the vets but sometimes you just have to. Gordon Vets are similarly priced to others in this locale but they are well organised, off street parking and the vets are compassionate about the care of animals. Even separate entrances for dogs and cats ! See attached photo. Educated, literate cats queue up outside (ir's actually the practice's resident cat).
John Hannelly
John Hannelly
03:04 09 Nov 20
David and all the staff are wonderful, caring people who really look after your loved pets in a very professional manner.
Chris Chappel
Chris Chappel
00:54 31 Oct 20
Extremely happy with Imogen and the team. I had lost ALL faith in vets after going to GreenCross.Thankfully Gordon Vet Hospital surpassed all our hopes and expectations. Imogen was incredibly caring, clinically competent and finally solved the issue our cat had.The vet nurses and reception team seemed genuinely happy and were super friendly each time we’ve returned. Follow up care after the surgery for our cat was like night and day compared to what we’d been through at our old vet. Unlike at GreenCross where the final price always ended up being at the top of the quoted range, at Gordon Vet Hospital the quote was far more reasonable and the price ended up at the lower end of the estimate. Highly recommended this vet.
Lisa Elliott
Lisa Elliott
06:17 20 Oct 20
I can't rate Gordon Vet Hospital any higher. I took my 11yr old staffy in for surgery with the beautiful Imogene Ewen (amazing surgeon) and was managed by incredibly professional front office staff (Maddie). My dog, Coco was in the best of hands. The after care service is detailed and their love of animals is so very clear to all who enter. Exceptional service for the North Shore.
Jonathan Summers
Jonathan Summers
09:51 09 Oct 20
We love these guys. We have 3 cats and they are all well looked after.
jo kleoudis
jo kleoudis
22:08 04 Oct 20
Best vets and nursing staff. Great advice. Convenient and always easy to book.
Roopam Ghosh
Roopam Ghosh
10:49 25 Sep 20
Great service and very prompt with appointments. Lovely staff
Michelle Keir
Michelle Keir
08:30 01 Sep 20
Great service my dog loves going there! The staff are very caring and the vets very knowledgeable and do not over service.
Ayanthi Gooneratne
Ayanthi Gooneratne
06:22 24 Aug 20
The Vets are fantastic and so are the support staff.My dogs have been with Gorden Vets for over 10 years.
Steve Walker
Steve Walker
11:33 11 Aug 20
Helen was great. Took great care of our dog.
Eve Barratt
Eve Barratt
01:17 04 Aug 20
I took our little girl Coco for her very first vet visit yesterday. Dr Helen gave Coco a thoroughly check-up and provided me with useful information as the first time puppy owner. Coco is now enrolled in the puppy school and will return back for her 2nd vaccine in a couple of week!
Claire Turner
Claire Turner
05:21 19 Jul 20
Care & attention for your furry friends second to none.
Kimba
Kimba
02:50 09 Jul 20
Dr David and the team have provided real care, support and expertise for our furry family members over 25 years. They've also readily taken in injured wildlife. A great team of Vets and nurses - thanks for all you do!
Jayna Hirani
Jayna Hirani
03:43 09 Apr 20
Quality care and advice at every visit. The staff are friendly and informative and genuinely care about your pets. I am 100% confident that my cat and dog always receive the best pet healthcare and as pet parents that's all we want.
Marianne Broeng
Marianne Broeng
23:23 28 Jan 20
Gordon Vet has looked after my golden retriever since she was 9 weeks. Everyone has been amazing and caring with lots of experience. I have been able to ask any questions and always been welcome.Even one day when she stepped on a bee in the evening, they stayed open until we got there and helped her get it out.Thanks to all the staff :-)
Lizzie Wei
Lizzie Wei
00:56 18 Jan 20
We just moved to Gordon couple month ago and need to get my cat vaccinated. We found this hospital through google and I need to say they provide excellent service and very professional! The doctor really knows cat. Highly recommended!
Lara Bisley
Lara Bisley
08:15 27 Nov 19
Exceptional veterinary hospital. I have been taking my dog here for many years and although I now live in the Eastern Suburbs, I still drive across town to see the Vets at Gordon. The staff are highly skilled, compassionate, friendly and helpful. My 9 year old dog has had 2 knee operations (1 on each knee!) and the outcome of these surgeries far exceeded my expectations. I have been incredibly impressed with the care provided during all of our visits. I would highly recommend Gordon Vet Hospital.
Eugenie Goodyer
Eugenie Goodyer
23:22 21 Oct 19
Very friendly staff. Wonderful care for all our animals A++
Jennie Keogh
Jennie Keogh
06:36 21 Oct 19
Fantastic and friendly staff who you can tell really care about your pet. Their follow up service is also very reassuring. I also board my cat with Gordon Vet and I feel very comfortable to know he's in safe and caring hands. I'm so glad I found this clinic.
Newsha Amiri
Newsha Amiri
20:24 03 Oct 19
We took our dog there and Dr. David take care of his skin issues. he was so caring and professional.
Luxe Sydney Mum
Luxe Sydney Mum
06:37 02 Sep 19
Compassionate, caring and highly skilled veterinary surgeons who treat their patients and owners with respect. The nursing and administration staff are efficient and remember their patients by name which is a lovely touch. A lovely vet practice which despite our Golden Retriever Finn’s complex medical history, is always welcoming to him and he never displays any signs of anxiety when attending. Dr Helen is lovely and a firm favourite of ours!
Lihong Xing
Lihong Xing
05:00 05 Nov 18
Highly recommend Dr David, Scott, Helen, and Catherine, I've taken my cat to see all the doctors here.
Jeremy Tarbox
Jeremy Tarbox
22:55 10 Sep 18
We found a stray, agitated dog in front of our house last night. We phoned but got no help from the Council ranger who gave two options: tie him up in front yard overnight or "let him loose, he'll find his own way home" :( So we phoned Gordon Vet: they stayed open a few minutes so we could run him up and he could have a bed and dinner. Thank you Gordon Vet Hospital, hope he gets home soon!!! :)
Vishal Kapoor
Vishal Kapoor
01:52 04 Sep 18
Really amazing staff members. Their systems and processes are also very
Gerry Stevens
Gerry Stevens
11:01 14 Jul 18
Good competant vet. Did what I needed. Staff friendly. Cat's well.
Arezu A
Arezu A
03:20 15 Feb 18
Absolutely love the service here. I switched from other Vets to this Vet as the staff here are quite attentive and really care about your furry baby! I have basically seen most of the Dr's here and all of them so far have been fantastic, friendly and fun to speak with! Easy to locate and enough parking available! 5 Stars indeed!
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