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Pet Insurance


At Gordon Vet Hospital we understand that pet insurance cover, like any insurance can be invaluable to help with unexpected veterinary fees if your pet has an accident or develops a serious illness. As a pet owner, providing proper health care for your pet is one of the expenses you must be prepared for. However as a new pet owner, the amount of information you are bombarded with can be overwhelming! Pet insurance is often overlooked and forgotten until the animal is older or unwell. The Australian Veterinary Association strongly supports pet insurance and at Gordon Vet Hospital we believe that pet insurance is important too. It provides peace of mind for pet owners. We have compiled some important points for you to consider:

Choosing the right policy

  • Choosing suitable pet insurance can be daunting as there are so many companies to choose from. In fact, many of the policies are underwritten by the same company. Therefore the cover offered is often similar. There are a few stand-alone companies
  • We can discuss some options with you, but it is important that you also do your own research, based on your individual pet’s species, breed and age
  • All policies are different and it is important to read the fine print so that you know what to expect from each policy
  • The cover provided by different policies varies considerably, ranging from accident-only to lifetime cover policies. Some have separate accident and illness polices. It is advisable to insure your pet for both accident and illness
  • Many policies are advertised as providing lifetime cover. Unfortunately this often means they will insure your pet for life but not always cover chronic or recurring conditions for life. They often cover these conditions up to a maximum amount in one policy period after which they are excluded. Many conditions we treat are chronic in nature, so it is important to choose a policy that will pay for these for the life of your pet
  • The three main companies we recommend are Petplan, PROSURE and RSPCA Pet Insurance

Insurance exclusions

All pet insurance policies have exclusions. It is important to investigate what these are as exclusions vary between companies. Some examples include:
a. Pre existing conditions
b. Routine teeth cleaning (some companies cover the extraction of teeth)
c. Routine, preventative treatments (e.g. pet desexing, pet vaccination)
d. Diseases caused by ticks and fleas (important in the Gordon / Pymble area)
e. Diseases for which there is a vaccine, even if the pet is vaccinated
f. Diagnostic testing if no conclusive diagnosis is achieved

Percentage cover & your pet’s age
  • The percentage of claim varies between pet insurance companies. Some companies cover 100% of the claim minus any fixed excess, while others only pay a percentage of the claim (70-80%) with or without a fixed excess also
  • Most companies will not insure older pets for the first time for illness cover. The cut off age varies but is usually 8-9 years of age or younger for certain breeds
  • Often the level of cover changes once your pet reaches a certain age and you may have to pay a percentage of the cost of treatment as well as a fixed excess.
Annual Maximum Benefit
  • This is the maximum amount the company will pay in each policy period. Some companies also apply annual or lifetime sub limits for certain conditions such as tick paralysis and cruciate ligament disease.
  • Bilateral Conditions are conditions affecting a body part of which your pet has two (eyes, ears, knees). However they are often classed as one condition. Therefore only one annual maximum limit may apply.
Waiting period
  • This is the time between starting the insurance policy and cover commencing. Accident cover is often immediate. The waiting period for illness cover is often 21-30 days. Others can be longer, such as cruciate ligament cover which is often 6 months.
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Gordon Vet Hospital
Based on 105 reviews
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Jayna Hirani
Jayna Hirani
03:43 09 Apr 20
Quality care and advice at every visit. The staff are friendly and informative and genuinely care about your pets. I am 100% confident that my cat and dog always receive the best pet healthcare and as pet parents that's all we want.
Marianne Broeng
Marianne Broeng
23:23 28 Jan 20
Gordon Vet has looked after my golden retriever since she was 9 weeks. Everyone has been amazing and caring with lots of experience. I have been able to ask any questions and always been welcome. Even one day when she stepped on a bee in the evening, they stayed open until we got there and helped her get it out. Thanks to all the staff :-)
Lizzie Wei
Lizzie Wei
00:56 18 Jan 20
We just moved to Gordon couple month ago and need to get my cat vaccinated. We found this hospital through google and I need to say they provide excellent service and very professional! The doctor really knows cat. Highly recommended!
Lara Bisley
Lara Bisley
08:15 27 Nov 19
Exceptional veterinary hospital. I have been taking my dog here for many years and although I now live in the Eastern Suburbs, I still drive across town to see the Vets at Gordon. The staff are highly skilled, compassionate, friendly and helpful. My 9 year old dog has had 2 knee operations (1 on each knee!) and the outcome of these surgeries far exceeded my expectations. I have been incredibly impressed with the care provided during all of our visits. I would highly recommend Gordon Vet Hospital.
Eugenie Goodyer
Eugenie Goodyer
23:22 21 Oct 19
Very friendly staff. Wonderful care for all our animals A++
Jennie Keogh
Jennie Keogh
06:36 21 Oct 19
Fantastic and friendly staff who you can tell really care about your pet. Their follow up service is also very reassuring. I also board my cat with Gordon Vet and I feel very comfortable to know he's in safe and caring hands. I'm so glad I found this clinic.
Newsha Amiri
Newsha Amiri
20:24 03 Oct 19
We took our dog there and Dr. David take care of his skin issues. he was so caring and professional.
Luxe Sydney Mum
Luxe Sydney Mum
06:37 02 Sep 19
Compassionate, caring and highly skilled veterinary surgeons who treat their patients and owners with respect. The nursing and administration staff are efficient and remember their patients by name which is a lovely touch. A lovely vet practice which despite our Golden Retriever Finn’s complex medical history, is always welcoming to him and he never displays any signs of anxiety when attending. Dr Helen is lovely and a firm favourite of ours!
Lihong Xing
Lihong Xing
05:00 05 Nov 18
Highly recommend Dr David, Scott, Helen, and Catherine, I've taken my cat to see all the doctors here.
Jeremy Tarbox
Jeremy Tarbox
22:55 10 Sep 18
We found a stray, agitated dog in front of our house last night. We phoned but got no help from the Council ranger who gave two options: tie him up in front yard overnight or "let him loose, he'll find his own way home" :( So we phoned Gordon Vet: they stayed open a few minutes so we could run him up and he could have a bed and dinner. Thank you Gordon Vet Hospital, hope he gets home soon!!! :)
Vishal Kapoor
Vishal Kapoor
01:52 04 Sep 18
Really amazing staff members. Their systems and processes are also very
Gerry Stevens
Gerry Stevens
11:01 14 Jul 18
Good competant vet. Did what I needed. Staff friendly. Cat's well.
Arezu A
Arezu A
03:20 15 Feb 18
Absolutely love the service here. I switched from other Vets to this Vet as the staff here are quite attentive and really care about your furry baby! I have basically seen most of the Dr's here and all of them so far have been fantastic, friendly and fun to speak with! Easy to locate and enough parking available! 5 Stars indeed!
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