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Privacy Policy

Thank you for visiting the Gordon Veterinary Hospital Website at gordonvet.com.au (“the Website”). We know that You care about how information about You and Your pet is used and shared. This document sets out our Privacy Policy (“Policy”), and Your visit to the Website is subject to this Policy. Gordon Veterinary Hospital reserves the right to change and update this Policy at any time, with such changes effective immediately upon posting to the Website. If the Policy changes, a notice will be posted to the Website advising you of this. It is your responsibility to ensure that you are aware of recent changes to the Policy.
If you visit or shop at the Website, you accept this Policy and consent to any disclosures made in accordance with this Policy. Please take the time to read it carefully. Please also review our Conditions of Purchase and Terms of Use, both of which also govern Your visit and use of the Website.

Children may only use this Website with appropriate adult supervision from a parent, guardian or other adult. Gordon Veterinary Hospital does not knowingly collect information from children under 14 years.

What Personal Information Does Gordon Veterinary Hospital Collect About You and Why?

You will see from the comments below that Your personal information which is collected by Gordon Veterinary Hospital is necessary for its activities including the on-line shopping service provided at the Website and the provision of an interactive website whereby You may interact with and share information with others through Your Contribution and Your participation in any public forums etc. To make the Website a better place for You to visit, and to provide You with as many opportunities to benefit from the Website as possible, Gordon Veterinary Hospital needs to identify Your needs and interests. In order to do this, Gordon Veterinary Hospital may gather the following types of information about you:

A. Information About You From You

Gordon Veterinary Hospital receives and stores any information You enter on the Website or provide any other way. The main ways You are able to enter information on the Website includes the details provided on Your Account and the Order Form and the content of Your Contribution posted to the Website.

Both the Order Form and Your Account contain certain contact and financial information about You, including Your name, address and e-mail address, and credit or debit card numbers.

B. Automatic Information

Gordon Veterinary Hospital automatically receives and stores certain types of information about You whenever You visit the Website. This is mainly done through the use of cookies and Your IP address.

C. E-mail Communications

Depending on your computer’s capabilities, Gordon Veterinary Hospital may receive a confirmation notice when you open an e-mail from Gordon Veterinary Hospital .

D. Information from other sources

At times, to ensure that our records are correct, Gordon Veterinary Hospital may receive updated contact, delivery and address information about You from our carriers or other sources.

Access to Your Personal Information

You do not have to give Gordon Veterinary Hospital any personal information, although this will make it difficult for You to shop at the Website. By visiting your user account page You are able to gain access to the type of information that Gordon Veterinary Hospital receives and stores about You. Alternatively, such information will be provided to You on Your request, except to the extent that such disclosure is not required by law.

If you have concerns about giving personal information, there are various devices available to prevent us from gaining access to information automatically collected when You access the Website. Please discuss these options with Your local software consultant or contact Provet IT at epractice@provet.com.au or 1300 650 468.

Linked Sites

The Website contains links to other websites. Gordon Veterinary Hospital is not responsible for the privacy practices or the content of other Websites accessed by links from this Website.

Sharing Information

Gordon Veterinary Hospital values your visit to the Website and any shopping that You may do at the Website. For this reason Gordon Veterinary Hospital do not sell Your personal information, or that of Your pet, to others. Gordon Veterinary Hospital only shares the information that it gathers about You, or Your pet, to its associated companies or advertising partners unless otherwise advised.

Your contact information may be used by Gordon Veterinary Hospital for a variety of purposes including delivery of Your order, contacting You if necessary regarding a delivery or payment for an order or to send You information about Gordon Veterinary Hospital , including promotional information. Your contact information may also be shared with any of our advertising partners (whose names will be clearly identified on the Website) and they may send You information about themselves, including promotional information. Any email notification receipts received by Gordon Veterinary Hospital may also be used by Gordon Veterinary Hospital ; its associated companies or advertising partners for marketing or other promotional purposes.

Any financial information about You will be used for billing purposes, and may be used for credit enquiry purposes.

Cookies obtain certain information when Your web browser accesses the Website. The Website also uses cookies to save Your Password so that you do not have to re-enter it each time You shop at the Website. Your IP address may be used to help diagnose problems with our server, to administer the Website and to help identify You and Your shopping cart.

Gordon Veterinary Hospital may also share information about You, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to the Website. This also assists us with our marketing and promotional activities.

Gordon Veterinary Hospital ‘s advertising partners are committed to the same obligations as we impose on ourselves in relation to the collection of Your personal information. Gordon Veterinary Hospital is not responsible for, nor does it make any warranties or representations, about the adequacy of the privacy practices of any of our advertising partners.


All information concerning you and your pets is stored in a secure database on a secure server, and can only be accessed by the Gordon Veterinary Hospital system administrator and nominated staff.

We utilise the industry standard security protocol SSL (Secure Sockets Layer) to encrypt your private, ordering and credit card information for maximum security and integrity.

We do not store your credit card information anywhere on the website. Your credit card information is entered as part of the order form to enable payment verification. The details are then discarded and a secure verification number is stored with the order to enable the payment to be processed when goods have been shipped.

Public Forums

This Website may make chat rooms, forums, message boards, and/or news groups available to you (“Public Forums”). You should exercise caution when using these Public Forums, as any information that is disclosed in such areas becomes public information. You should therefore think carefully before disclosing Your personal information in Public Forums.

Updating Your Personal Information and Indicating Preferences

Any information You provide to Gordon Veterinary Hospital may be added to or updated by You. Gordon Veterinary Hospital tries to ensure, to the extent that it is able, that Your personal information (especially Your contact and financial information) is as accurate and up-to-date as possible. This helps to reduce the possibility of errors occurring with deliveries or billings, and to ensure that any information or other documents are sent to the correct email address.

You may also choose not to receive any e-mail, promotional or other information from Gordon Veterinary Hospital , its associated companies or its advertising partners. When opening Your Account please complete the appropriate sections advising Gordon Veterinary Hospital of Your wishes.

Sensitive Information

There is certain information which is deemed to be sensitive at law, including, for example, Your race, sexual preference, criminal record or membership of a political association or trade union. Gordon Veterinary Hospital does not knowingly collect any such sensitive information about You, and will not do so unless Your prior consent has been obtained.


Gordon Veterinary Hospital shall use its best endeavours to quickly and effectively resolve any dispute arising in relation to Your visit to gordonvet.com.au and Your use of the Website. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of Queensland, Australia and You and Gordon Veterinary Hospital submit to the non-exclusive jurisdiction of the Courts and Tribunals of Queensland, Australia.


“Order Form” means the electronic order form, which You must use, pursuant to the Conditions of Purchase, to order products on the Website.

“Products” means those goods, items, products or stock that You purchase from Gordon Veterinary Hospital to supply to You.

“Your Account” means the account, which You must establish pursuant to the Conditions of Purchase to enable You to order any products via the Website

“Your Contribution” includes any comments, suggestions, ideas, questions, articles, links or photographs that You may post or submit to the Website in accordance with the Terms of Use.

Contacting Us

If you have any queries about this Policy or anything else at the Website, please contact Provet IT at epractice@provet.com.au or 1300 650 468 and we will be only too happy to answer your query.

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Gordon Vet Hospital
Based on 113 reviews
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Roopam Ghosh
Roopam Ghosh
10:49 25 Sep 20
Great service and very prompt with appointments. Lovely staff
Michelle Keir
Michelle Keir
08:30 01 Sep 20
Great service my dog loves going there! The staff are very caring and the vets very knowledgeable and do not over service.
Ayanthi Gooneratne
Ayanthi Gooneratne
06:22 24 Aug 20
The Vets are fantastic and so are the support staff. My dogs have been with Gorden Vets for over 10 years.
Steve Walker
Steve Walker
11:33 11 Aug 20
Helen was great. Took great care of our dog.
Eve Barratt
Eve Barratt
01:17 04 Aug 20
I took our little girl Coco for her very first vet visit yesterday. Dr Helen gave Coco a thoroughly check-up and provided me with useful information as the first time puppy owner. Coco is now enrolled in the puppy school and will return back for her 2nd vaccine in a couple of week!
Claire Turner
Claire Turner
05:21 19 Jul 20
Care & attention for your furry friends second to none.
02:50 09 Jul 20
Dr David and the team have provided real care, support and expertise for our furry family members over 25 years. They've also readily taken in injured wildlife. A great team of Vets and nurses - thanks for all you do!
Jayna Hirani
Jayna Hirani
03:43 09 Apr 20
Quality care and advice at every visit. The staff are friendly and informative and genuinely care about your pets. I am 100% confident that my cat and dog always receive the best pet healthcare and as pet parents that's all we want.
Marianne Broeng
Marianne Broeng
23:23 28 Jan 20
Gordon Vet has looked after my golden retriever since she was 9 weeks. Everyone has been amazing and caring with lots of experience. I have been able to ask any questions and always been welcome. Even one day when she stepped on a bee in the evening, they stayed open until we got there and helped her get it out. Thanks to all the staff :-)
Lizzie Wei
Lizzie Wei
00:56 18 Jan 20
We just moved to Gordon couple month ago and need to get my cat vaccinated. We found this hospital through google and I need to say they provide excellent service and very professional! The doctor really knows cat. Highly recommended!
Lara Bisley
Lara Bisley
08:15 27 Nov 19
Exceptional veterinary hospital. I have been taking my dog here for many years and although I now live in the Eastern Suburbs, I still drive across town to see the Vets at Gordon. The staff are highly skilled, compassionate, friendly and helpful. My 9 year old dog has had 2 knee operations (1 on each knee!) and the outcome of these surgeries far exceeded my expectations. I have been incredibly impressed with the care provided during all of our visits. I would highly recommend Gordon Vet Hospital.
Eugenie Goodyer
Eugenie Goodyer
23:22 21 Oct 19
Very friendly staff. Wonderful care for all our animals A++
Jennie Keogh
Jennie Keogh
06:36 21 Oct 19
Fantastic and friendly staff who you can tell really care about your pet. Their follow up service is also very reassuring. I also board my cat with Gordon Vet and I feel very comfortable to know he's in safe and caring hands. I'm so glad I found this clinic.
Newsha Amiri
Newsha Amiri
20:24 03 Oct 19
We took our dog there and Dr. David take care of his skin issues. he was so caring and professional.
Luxe Sydney Mum
Luxe Sydney Mum
06:37 02 Sep 19
Compassionate, caring and highly skilled veterinary surgeons who treat their patients and owners with respect. The nursing and administration staff are efficient and remember their patients by name which is a lovely touch. A lovely vet practice which despite our Golden Retriever Finn’s complex medical history, is always welcoming to him and he never displays any signs of anxiety when attending. Dr Helen is lovely and a firm favourite of ours!
Lihong Xing
Lihong Xing
05:00 05 Nov 18
Highly recommend Dr David, Scott, Helen, and Catherine, I've taken my cat to see all the doctors here.
Jeremy Tarbox
Jeremy Tarbox
22:55 10 Sep 18
We found a stray, agitated dog in front of our house last night. We phoned but got no help from the Council ranger who gave two options: tie him up in front yard overnight or "let him loose, he'll find his own way home" :( So we phoned Gordon Vet: they stayed open a few minutes so we could run him up and he could have a bed and dinner. Thank you Gordon Vet Hospital, hope he gets home soon!!! :)
Vishal Kapoor
Vishal Kapoor
01:52 04 Sep 18
Really amazing staff members. Their systems and processes are also very
Gerry Stevens
Gerry Stevens
11:01 14 Jul 18
Good competant vet. Did what I needed. Staff friendly. Cat's well.
Arezu A
Arezu A
03:20 15 Feb 18
Absolutely love the service here. I switched from other Vets to this Vet as the staff here are quite attentive and really care about your furry baby! I have basically seen most of the Dr's here and all of them so far have been fantastic, friendly and fun to speak with! Easy to locate and enough parking available! 5 Stars indeed!
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