At Gordon Vet Hospital we pride ourselves on providing top quality care for our patients and their owners. During the COVID-19 pandemic we want to ensure we can continue to provide this level of care with your help without impacting the health of our staff, clients and the greater Ku-Ring-Gai community.

The information below details some of the ways we can help reduce everyone’s exposure and some protocols we have put in place regarding your visit to Gordon Vet Hospital.

While we will do our best to keep this page as accurate as possible, please note this is an incredibly fluid situation and changes are having to be made rapidly.

When planning to come in to the hospital:

• Please alert us if you are in self-isolation or feeling unwell. In the event you cannot have contact with anyone arrange a friend or family member to drop off your pet or advise us if you would like a nurse pick up. If you have driven to the hospital please remain in your car and call us to arrange transfer of your pet.
• We can also send regular medication directly to your home as long as your pet doesn’t require any blood testing or a physical examination prior to dispensing. This will incur a $10 shipping fee for orders under $150.

Once you have arrived:

• As of 15th December 2021 we are consulting inside the practice.
• Please check in using the QR codes provided on your arrival in accordance with NSW health regulations until 15th December 2021.
• Maintain 1.5 metres of distance from staff and other visitors and practice safe coughing and sneezing.
• Where possible, please minimise the number of people coming to an appointment.
• Masks are required during your visit to Gordon Vet Hospital as it is difficult to maintain social distancing inside the building.
• We are avoiding the use of paper receipts. Ensure your email address is up to date with our reception team.
• We prefer contactless payments with your card or phone or direct debit.
• If you are unvaccinated we will provide an outdoor or contactless consultation. Your pet will still have the same top quality care provided.