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BOARDING TERMS AND CONDITIONS

Thank you for choosing to board your pet at Gordon Vet. We look forward to having them stay with us.

To make your pets stay and admission as easy and comfortable as possible, please read the following terms and conditions. If you have any further questions contact us on 9498 3000.

 

KEY POINTS

  • Boarding pick up and drop off times vary and are different to our opening hours. Please see below for further details.

 

Day                                                          Boarding Admission/Pick Up Times

Monday – Friday                                         7:30am- 6pm

Saturday                                                          8am – 4pm

Sunday                                                             9am – 11am

Public Holidays                                              CLOSED

 

  •  Bookings during December/January must be made at least two weeks prior to your pets’ admission date and credit card details will be required to confirm places. Cancellation or amendment of bookings will incur a fee. Please see below for further details on holiday season boarding.

 

  • Please allow 10-15 minutes for boarding admissions. All required information must be provided on admission (see below for details). If previous treatment history is unclear or unknown it is our policy to flea, worm and vaccinate all boarders for their protection. This treatments will incur a fee.

 

  • Your pet must be up to date with vaccinations, flea and worming treatments. Details regarding these treatments will be required on admission.

 

  • Your pets comfort and health is our first priority. As such an emergency contact should be appointed in the event medical treatment is required. Alternatively you may give Gordon Vet permission to act on your behalf in the best interest of your pets welfare.

 

  • There are additional charges for pets requiring medication and or other medical treatments. There is also a surcharge for public holidays. Please see below for further details.

 

  • All dogs must be on a lead whilst in the waiting room and all cats must be in a carry cage.

 

FULL BOARDING TERMS AND CONDITIONS

Pick Up and Drop Off Procedure:

To ensure the efficient running of the vet hospital, we have allotted pick up and drop of hours for our boarding clients:

Day                                                            Boarding Admission/Pick Up Times

Monday – Friday                                   7:30am- 6pm

Saturday                                                  8am – 4pm

Sunday                                                     9:00am – 11am

Public Holidays                                       CLOSED

Please do not pick up or drop off your pet outside of these hours as our nursing and reception staff will need to be available for owners of surgical and/or hospitalized patients, as well as emergency cases.

Please allow 10- 15 minutes for boarding admission at reception, as the receptionist or nurse will need to ask you various questions about your pet before admitting them. If you wish to save time, you are welcome to request a Boarding Admission Form to be emailed to you. Please bring it with you on the day for our reference.

General Conditions:

  • All boarders must have a current vaccination. Dogs must have a current C5 vaccination and cats must have a current F3 vaccination at minimum. Vaccines are valid for 12 months. Clients who have their boarders vaccinated at a vet other than Gordon Vet must provide a valid and current certificate of vaccination upon arrival. Boarders that are not vaccinated will be vaccinated upon arrival at the expense of the owner.
  • All boarders must have received a veterinary grade flea and tick treatment (liquid top-spot such as Revolution Plus® or Bravecto® tablet such as Nexgard® or Bravecto® or a Seresto collar®) within a fortnight of their boarding. Gordon Vet does not consider Capstar®, supermarket flea collars or flea shampoos adequate flea control for boarders. Boarders that have not had adequate flea control or are found to have evidence of fleas throughout their stay in boarding will be given a flea treatment at the expense of the owner, regardless of flea treatment given at home prior to their stay.
  • All boarders must have received a veterinary grade intestinal all-wormer (Drontal®, Milbemax®, Milpro®) within three months of their boarding. The worming treatment must cover roundworm, whipworm, hookworm and tapeworm. Please refer to wormer packaging to determine whether the product covers all four worms. Please note most liquid top-spot wormers (Revolution®, Advocate®) DO NOT cover tapeworm. Boarders who have not received adequate worming control will have a worming or are found to have evidence of intestinal worms throughout their stay will be given a worming treatment at the expense of the owner, regardless of worming treatment given at home prior to their stay.
  •  Boarders are fed Hills’ Science Diet® dry food, with a small amount of Whiskas® wet cat food/My Dog® wet dog food during their stay. You may choose, if you prefer, for your boarder to eat dry or wet food only rather than a mixture. Boarders that require to be fed a particular diet, or whose owners wish for their pet to remain on the food they are fed at home, must provide their own food. This includes Hill’s® and Royal Canin® Prescription Diets. If the food is not provided, and we have the food available in our store room, it will be charged to the boarding account. The remainder of the food will be sent home with the pet at the end of their stay.
  • Clients are asked to provide contact details, ideally a mobile phone number. If you are unlikely to be contactable by phone, we require an email address or a secondary contact. A secondary contact must be familiar with your pet and authorised to make decisions regarding their care in case of illness. If a boarder is found to be unwell whilst in our care, every attempt will be made to contact you or your nominated contact. If contact is unable to be made, the veterinarian will make decisions regarding your pet’s care in the interest of their wellbeing. The costs of these interventions will be charged to the boarding account.
  • We discourage any items or belongings being left with your pet whilst in boarding including leads, collars, cat carriers, blankets and toys. Our kennel area is stocked with these items for use whilst caring for your pet. Gordon Vet accepts no responsibility for any belongings left behind.
  • Boarders that require medication are very welcome to board at Gordon Vet, including diabetic animals requiring insulin injections. Please see Costs of Boarding in regards to medication administration fees.

Cat Boarding:

  • Cats must be transported into the clinic in a cat carrier. This is to ensure your cat’s safety from other animals and the environment (e.g. cars in the car park, dogs in the waiting room) as well as ensuring the safety of other animals and clients in the waiting room. The carrier will be returned to you once your cat has been admitted.
  • Cats are boarded separately to dogs to reduce stress levels.

Dog Boarding:

  • Dogs must be kept on a leash whilst in the waiting room during boarding admission. The leash and collar/harness will be returned to you after admission. This is to ensure your dog’s safety from other animals and the environment (e.g. cars in the car park, other dogs in the waiting room) as well as ensuring the safety of other animals and clients in the waiting room.
  • Dogs are boarded in the dog room. We accept small (<15kg) dogs, elderly dogs and dogs requiring medication. Dogs outside of these categories may be considered for boarding at Gordon Vet staffs’ discretion. As our main priority is to ensure our hospital patients recover in a quiet and calm environment, we do ensure the dogs we board are suited to maintaining this environment. On this basis we may deem dogs inappropriate for boarding.

Costs of Boarding:

Payment of your pet’s boarding account is required upon collection of your pet.

Item                                                                                       Price

Cat Board (Per Night)                                                    $30.00*

Dog Board < 15kg (Per Night)                                   $39.00*

Dog Board 15 – 30kg (Per Night)                             $46.00*

Dog Board > 30kg (Per Night)                                   $52.00*

 

  • Pets that are collected after 1pm on the day they are booked to go home will incur a half day fee. This is calculated as half their overnight fee (e.g. cats at $30 per night would incur a $15 half day fee).
  • Pets that board over public holidays incur a public holiday surcharge per public holiday. The public holiday surcharge is $11* per day.
  • Pets that require medications/treatments are charged a boarding treatment fee of $10*/day.
  • Pets that require a veterinary consult whilst in boarding will incur a boarder consultation fee of $72.00*
  • Pets boarding for 7 nights or more are given a 10% discount outside of school holidays/public holidays
  • Multiple pets boarding from the same family are given a 10% discount outside of school holidays/public holidays
  • Multiple pets boarding for 7 nights or more are given a 20% discount outside of school holidays/public holidays

*All prices are subject to change without notice at any time

Christmas/New Year Boarding:

  • Bookings for boarding over Christmas and New Year must be made at least 2 weeks prior to date of arrival.
  • Credit card details are needed for boarding stays during busy holiday periods. Credit card details are regarded as your pet’s confirmation of the boarding booking. If you cancel your booking within 48 hours of arrival date, 50% of your pet’s booking will be charged.
  • Boarding bookings not confirmed two weeks prior to boarding arrival will be made available to other clients during these periods.
  • No discounts are given over this period.
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Gordon Vet Hospital
4.8
Based on 168 reviews
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Wendy Lee
Wendy Lee
11:53 27 Nov 21
I've been taking my cat to Gordon Vet since she was a kitten. Every vet we've seen have been wonderful and have provided the best service and advice. They're very thorough and will always make sure that your pet feels comfortable. The receptionists are super friendly and the online booking system is easy to use!
Jonathan Nix
Jonathan Nix
04:39 24 Nov 21
Really friendly and helpful team. Patient and thoughtful responses to my questions were greatly appreciated! Thank you!
Michelle mccaffrey
Michelle mccaffrey
07:20 07 Nov 21
Recently visited with our little cat on a late sunday morning. We called in just before they were due to close & they were happy to stay back and check over our cat so we didn't have to run to the emergency vet. DR Helen was incredibly kind and professional. She eased our worries & treated the medical issue with our cat. I feel very confident bringing our cat into see any DR at Gordon Vet Hospital as I know each staff member is genuinely caring and passionate about helping animals.
Wallachia
Wallachia
05:42 06 Oct 21
We looked for the vet with the least amount of 1-star ratings in our local area. To our surprise there are a lot of shocking reviews out there for vet clinics. Gordon Vet Hospital had the best rating by a long shot.So we called first thing yesterday morning and managed to get a booking pretty early in the morning for our cat whose condition was getting rapidly worse.Everything about our experience was lovely. From the empathetic receptionist, to the vet who is taking care of our cat who has kept us informed twice a day about her condition and took the time to answer all our questions.The cost estimate was given up-front and was very reasonable compared to every other practice.We couldn't be happier.-M
Sigrid Boehme (Siggy)
Sigrid Boehme (Siggy)
23:12 04 Oct 21
Really good with dealing with Covid by inviting patients to stay outside and they come to you. They have lots of people helping out. The only thing is that it is quite expensive compared to other vets.
Kathrin Rac
Kathrin Rac
09:22 12 Sep 21
Dr Catherine Chen is amazing and the only vet I trust with my three cavalier girls. Other vets have always been judgemental, but Catherine listens and works with you to come to a compromise to what is best for my girls going forward. Last time my tri went in to have a dental and she was completely happy to be there even went back in with the nurse wagging her tail while we were waiting outside! We even drive the distance since moving as we completely value Catherine's skill, expertise and manner.
Daniel Lister
Daniel Lister
10:42 01 Sep 21
Not that the dog is always entirely happy to go there, though they run a great operation with some. Convenient, clean and very communicative. Never do I doubt that the staff their live working with animals.
Vicki Libbesson
Vicki Libbesson
00:47 10 Aug 21
Always fabulous service from very friendly, approachable and very knowledgeable vets and nurses. David, Scott and the team have been our pets' chosen vet practice for 32 years ! Thank you all for helping us through the sad times and all of the good times as well.Highly recommended !
Olivia Pitt
Olivia Pitt
23:26 25 Jul 21
Highly impressed with the quality of service. Definitely recommend, easy and efficient + very thorough & good value. Thank you 😊
Emma
Emma
10:48 22 Jun 21
First time going to Gordon Vet Hospital with my little pooch. Parking was fairly easy. The front staff very friendly. We had Vet Dr Imogene who showed genuine interest in my pooch & was very knowledgeable when asked alot of questions. Dr Imogene made us feel that we could trust her to do what is best for our pooch. Very happy to go back.Price point - they would be slightly on the higher side.A good place for your best friend 🐶
Bridget Peachey
Bridget Peachey
05:12 17 Jun 21
Thanks to all the team at the Gordon Vet Hospital. I transferred my dogs here a couple of year's ago from another local vet clinic as a quote for some oral work was significantly cheaper and have never regretted it. Not only good value, but excellent care, great follow up and support and my two dogs love the free liver treats - making the visits a positive experience.
Jenny Wilson
Jenny Wilson
01:18 08 Jun 21
They are the most understanding and caring group of people I have met. After my dog had to be put to sleep a sympathy card was sent with her paw prints and bit of hair attached and beautiful words of sympathy. A lovely thought. I would recommend this practice to anyone.
Matthew Rajchert
Matthew Rajchert
23:29 19 Apr 21
Even though we only use Gordon Vets, we think they are the best. Amazing staff show true passion for your pets wellbeing and even though the location is out of the way it is 100% worth it. I highly recommend this Vet to everyone.
Taylor Fezai
Taylor Fezai
04:42 17 Apr 21
The vets are knowledgeable and friendly. Highly recommend!
Alison
Alison
06:31 27 Mar 21
Nice location, plenty of parking slots!We had a general health check and Dr Lackenby is very kind and helpful! Will definitely come back to this practice next time!
Jemma Sully-Harries
Jemma Sully-Harries
03:18 18 Mar 21
My family and pets have always had a great experience here and the reception staff is always very nice, helpful and knowledgeable. Recently my puppy was sick and Dr David Loneragan helped us out and was easily accessible to me. We will definitely be coming back here next time!
Liza Fincham
Liza Fincham
05:30 11 Mar 21
Staff are so friendly and they take any injured animals
Robyn King
Robyn King
02:57 04 Feb 21
My family and I have lived in the area for over 30 years and we have never been to any other practice. The care and compassion the vets have shown towards our babies has always been of the highest standard. I would particularly like to thank Dr Coggins for the care and compassion she has shown towards me in recent months with Salem (who unfortunately was PTS this past Sunday) and also with Lilah. This practice has a real gem in her!
Hana Yoon
Hana Yoon
08:43 14 Jan 21
I’ve been taking my dog to this vet for 7 years and they’ve always been so kind, professional and empathetic. They’ve always been able to fit him in, even in emergency situations so I’m very grateful!
Colin Pannell
Colin Pannell
23:26 07 Dec 20
Well it's never nice to have to take your beloved pet(s) to the vets but sometimes you just have to. Gordon Vets are similarly priced to others in this locale but they are well organised, off street parking and the vets are compassionate about the care of animals. Even separate entrances for dogs and cats ! See attached photo. Educated, literate cats queue up outside (ir's actually the practice's resident cat).
John Hannelly
John Hannelly
03:04 09 Nov 20
David and all the staff are wonderful, caring people who really look after your loved pets in a very professional manner.
Chris Chappel
Chris Chappel
00:54 31 Oct 20
Extremely happy with Imogen and the team. I had lost ALL faith in vets after going to GreenCross.Thankfully Gordon Vet Hospital surpassed all our hopes and expectations. Imogen was incredibly caring, clinically competent and finally solved the issue our cat had.The vet nurses and reception team seemed genuinely happy and were super friendly each time we’ve returned. Follow up care after the surgery for our cat was like night and day compared to what we’d been through at our old vet. Unlike at GreenCross where the final price always ended up being at the top of the quoted range, at Gordon Vet Hospital the quote was far more reasonable and the price ended up at the lower end of the estimate. Highly recommended this vet.
Lisa Elliott
Lisa Elliott
06:17 20 Oct 20
I can't rate Gordon Vet Hospital any higher. I took my 11yr old staffy in for surgery with the beautiful Imogene Ewen (amazing surgeon) and was managed by incredibly professional front office staff (Maddie). My dog, Coco was in the best of hands. The after care service is detailed and their love of animals is so very clear to all who enter. Exceptional service for the North Shore.
Jonathan Summers
Jonathan Summers
09:51 09 Oct 20
We love these guys. We have 3 cats and they are all well looked after.
jo kleoudis
jo kleoudis
22:08 04 Oct 20
Best vets and nursing staff. Great advice. Convenient and always easy to book.
Roopam Ghosh
Roopam Ghosh
10:49 25 Sep 20
Great service and very prompt with appointments. Lovely staff
Michelle Keir
Michelle Keir
08:30 01 Sep 20
Great service my dog loves going there! The staff are very caring and the vets very knowledgeable and do not over service.
Ayanthi Gooneratne
Ayanthi Gooneratne
06:22 24 Aug 20
The Vets are fantastic and so are the support staff.My dogs have been with Gorden Vets for over 10 years.
Steve Walker
Steve Walker
11:33 11 Aug 20
Helen was great. Took great care of our dog.
Eve Barratt
Eve Barratt
01:17 04 Aug 20
I took our little girl Coco for her very first vet visit yesterday. Dr Helen gave Coco a thoroughly check-up and provided me with useful information as the first time puppy owner. Coco is now enrolled in the puppy school and will return back for her 2nd vaccine in a couple of week!
Claire Turner
Claire Turner
05:21 19 Jul 20
Care & attention for your furry friends second to none.
Kimba
Kimba
02:50 09 Jul 20
Dr David and the team have provided real care, support and expertise for our furry family members over 25 years. They've also readily taken in injured wildlife. A great team of Vets and nurses - thanks for all you do!
Jayna Hirani
Jayna Hirani
03:43 09 Apr 20
Quality care and advice at every visit. The staff are friendly and informative and genuinely care about your pets. I am 100% confident that my cat and dog always receive the best pet healthcare and as pet parents that's all we want.
Marianne Broeng
Marianne Broeng
23:23 28 Jan 20
Gordon Vet has looked after my golden retriever since she was 9 weeks. Everyone has been amazing and caring with lots of experience. I have been able to ask any questions and always been welcome.Even one day when she stepped on a bee in the evening, they stayed open until we got there and helped her get it out.Thanks to all the staff :-)
Lizzie Wei
Lizzie Wei
00:56 18 Jan 20
We just moved to Gordon couple month ago and need to get my cat vaccinated. We found this hospital through google and I need to say they provide excellent service and very professional! The doctor really knows cat. Highly recommended!
Lara Bisley
Lara Bisley
08:15 27 Nov 19
Exceptional veterinary hospital. I have been taking my dog here for many years and although I now live in the Eastern Suburbs, I still drive across town to see the Vets at Gordon. The staff are highly skilled, compassionate, friendly and helpful. My 9 year old dog has had 2 knee operations (1 on each knee!) and the outcome of these surgeries far exceeded my expectations. I have been incredibly impressed with the care provided during all of our visits. I would highly recommend Gordon Vet Hospital.
Eugenie Goodyer
Eugenie Goodyer
23:22 21 Oct 19
Very friendly staff. Wonderful care for all our animals A++
Jennie Keogh
Jennie Keogh
06:36 21 Oct 19
Fantastic and friendly staff who you can tell really care about your pet. Their follow up service is also very reassuring. I also board my cat with Gordon Vet and I feel very comfortable to know he's in safe and caring hands. I'm so glad I found this clinic.
Newsha Amiri
Newsha Amiri
20:24 03 Oct 19
We took our dog there and Dr. David take care of his skin issues. he was so caring and professional.
Luxe Sydney Mum
Luxe Sydney Mum
06:37 02 Sep 19
Compassionate, caring and highly skilled veterinary surgeons who treat their patients and owners with respect. The nursing and administration staff are efficient and remember their patients by name which is a lovely touch. A lovely vet practice which despite our Golden Retriever Finn’s complex medical history, is always welcoming to him and he never displays any signs of anxiety when attending. Dr Helen is lovely and a firm favourite of ours!
Lihong Xing
Lihong Xing
05:00 05 Nov 18
Highly recommend Dr David, Scott, Helen, and Catherine, I've taken my cat to see all the doctors here.
Jeremy Tarbox
Jeremy Tarbox
22:55 10 Sep 18
We found a stray, agitated dog in front of our house last night. We phoned but got no help from the Council ranger who gave two options: tie him up in front yard overnight or "let him loose, he'll find his own way home" :( So we phoned Gordon Vet: they stayed open a few minutes so we could run him up and he could have a bed and dinner. Thank you Gordon Vet Hospital, hope he gets home soon!!! :)
Vishal Kapoor
Vishal Kapoor
01:52 04 Sep 18
Really amazing staff members. Their systems and processes are also very
Gerry Stevens
Gerry Stevens
11:01 14 Jul 18
Good competant vet. Did what I needed. Staff friendly. Cat's well.
Arezu A
Arezu A
03:20 15 Feb 18
Absolutely love the service here. I switched from other Vets to this Vet as the staff here are quite attentive and really care about your furry baby! I have basically seen most of the Dr's here and all of them so far have been fantastic, friendly and fun to speak with! Easy to locate and enough parking available! 5 Stars indeed!
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