Joey’s Staff Member of the Month

By Scott Lackenby | Dated November 6, 2014

Hey gang! How are you all? It’s been super busy here at GVH. And with only 48days until Christmas, we are starting to get the cattery ready for our busy cat boarding season. We have already taken some bookings, so if you would like your Feline friend to holiday with me at Christmas, be sure to call us to secure your place. I mean, can you think of a better place to spend Christmas than at a fully air conditioned Pymble Vet clinic with the World’s Best Clinic Cat?!?

My star Staff Member this month is one of the newest members of the GVH team, Nurse Nicole. Nurse Nicole started with us in July this year. Before starting with us, Nurse Nicole was the assistant manager of The Pet Centre at the Macquarie Centre. Did you know that they have cat and kitten adoptions from a rescue organization? How great is that?!? Nurse Nicole said she always wanted to work with animals as they give you humans so much joy and love and as a nurse she is able to help them.

Nurse Nicole says that the best part of the job, aside from hanging out with me, is seeing the recovery process of long term patients nd getting to know them and their family through their treatment. The hardest part is seeing a much loved pet pass away.

Growing up, Nurse Nicole’s first pet was a talking Budgie called Freddie, that had been hand raised by Nurse Nicole’s Mum. When she was four years old, Nurse Nicole developed a stutter and as part of her speech therapy she had to read books out load. Freddie used to sit on Nurse Nicole’s shoulder and would repeat what she was saying but without the stutter. Nurse Nicole’s Mum is convinced that Freddie helped speed up her therapy! Now, Nurse Nicole has a beautiful long haired cat named Princess.

So, next time you come in, be sure to say hello to Nurse Nicole! Well, better go. There’s still plenty of mischief to be had, I mean work to do. I might go and practice my begging ready for puppy preschool on Sunday with Maureen…. Meows for now, love Joey xoxo

Written by Scott Lackenby

Scott joined the team at Gordon Vets in 1999, where he was immediately impressed with the high standard of customer service. Scott is very popular amongst clients for his kind hearted approach to pet care and his great sense of humour. His particular areas of interest are endocrinology and dermatology.

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Wendy Lee

11:53 27 Nov 21

I've been taking my cat to Gordon Vet since she was a kitten. Every vet we've seen have been wonderful and have provided the best service and advice. They're very thorough and will always make sure that your pet feels comfortable. The receptionists are super friendly and the online booking system is easy to use!

Jonathan Nix

04:39 24 Nov 21

Really friendly and helpful team. Patient and thoughtful responses to my questions were greatly appreciated! Thank you!

Michelle mccaffrey

07:20 07 Nov 21

Recently visited with our little cat on a late sunday morning. We called in just before they were due to close & they were happy to stay back and check over our cat so we didn't have to run to the emergency vet. DR Helen was incredibly kind and professional. She eased our worries & treated the medical issue with our cat. I feel very confident bringing our cat into see any DR at Gordon Vet Hospital as I know each staff member is genuinely caring and passionate about helping animals.

Wallachia

05:42 06 Oct 21

We looked for the vet with the least amount of 1-star ratings in our local area. To our surprise there are a lot of shocking reviews out there for vet clinics. Gordon Vet Hospital had the best rating by a long shot.So we called first thing yesterday morning and managed to get a booking pretty early in the morning for our cat whose condition was getting rapidly worse.Everything about our experience was lovely. From the empathetic receptionist, to the vet who is taking care of our cat who has kept us informed twice a day about her condition and took the time to answer all our questions.The cost estimate was given up-front and was very reasonable compared to every other practice.We couldn't be happier.-M

Sigrid Boehme (Siggy)

23:12 04 Oct 21

Really good with dealing with Covid by inviting patients to stay outside and they come to you. They have lots of people helping out. The only thing is that it is quite expensive compared to other vets.

Kathrin Rac

09:22 12 Sep 21

Dr Catherine Chen is amazing and the only vet I trust with my three cavalier girls. Other vets have always been judgemental, but Catherine listens and works with you to come to a compromise to what is best for my girls going forward. Last time my tri went in to have a dental and she was completely happy to be there even went back in with the nurse wagging her tail while we were waiting outside! We even drive the distance since moving as we completely value Catherine's skill, expertise and manner.

Daniel Lister

10:42 01 Sep 21

Not that the dog is always entirely happy to go there, though they run a great operation with some. Convenient, clean and very communicative. Never do I doubt that the staff their live working with animals.

Vicki Libbesson

00:47 10 Aug 21

Always fabulous service from very friendly, approachable and very knowledgeable vets and nurses. David, Scott and the team have been our pets' chosen vet practice for 32 years ! Thank you all for helping us through the sad times and all of the good times as well.Highly recommended !

Olivia Pitt

23:26 25 Jul 21

Highly impressed with the quality of service. Definitely recommend, easy and efficient + very thorough & good value. Thank you 😊

Emma

10:48 22 Jun 21

First time going to Gordon Vet Hospital with my little pooch. Parking was fairly easy. The front staff very friendly. We had Vet Dr Imogene who showed genuine interest in my pooch & was very knowledgeable when asked alot of questions. Dr Imogene made us feel that we could trust her to do what is best for our pooch. Very happy to go back.Price point - they would be slightly on the higher side.A good place for your best friend 🐶

Bridget Peachey

05:12 17 Jun 21

Thanks to all the team at the Gordon Vet Hospital. I transferred my dogs here a couple of year's ago from another local vet clinic as a quote for some oral work was significantly cheaper and have never regretted it. Not only good value, but excellent care, great follow up and support and my two dogs love the free liver treats - making the visits a positive experience.

Jenny Wilson

01:18 08 Jun 21

They are the most understanding and caring group of people I have met. After my dog had to be put to sleep a sympathy card was sent with her paw prints and bit of hair attached and beautiful words of sympathy. A lovely thought. I would recommend this practice to anyone.

Matthew Rajchert

23:29 19 Apr 21

Even though we only use Gordon Vets, we think they are the best. Amazing staff show true passion for your pets wellbeing and even though the location is out of the way it is 100% worth it. I highly recommend this Vet to everyone.

Taylor Fezai

04:42 17 Apr 21

The vets are knowledgeable and friendly. Highly recommend!

Alison

06:31 27 Mar 21

Nice location, plenty of parking slots!We had a general health check and Dr Lackenby is very kind and helpful! Will definitely come back to this practice next time!

Jemma Sully-Harries

03:18 18 Mar 21

My family and pets have always had a great experience here and the reception staff is always very nice, helpful and knowledgeable. Recently my puppy was sick and Dr David Loneragan helped us out and was easily accessible to me. We will definitely be coming back here next time!

Liza Fincham

05:30 11 Mar 21

Staff are so friendly and they take any injured animals

Robyn King

02:57 04 Feb 21

My family and I have lived in the area for over 30 years and we have never been to any other practice. The care and compassion the vets have shown towards our babies has always been of the highest standard. I would particularly like to thank Dr Coggins for the care and compassion she has shown towards me in recent months with Salem (who unfortunately was PTS this past Sunday) and also with Lilah. This practice has a real gem in her!

Hana Yoon

08:43 14 Jan 21

I’ve been taking my dog to this vet for 7 years and they’ve always been so kind, professional and empathetic. They’ve always been able to fit him in, even in emergency situations so I’m very grateful!

Colin Pannell

23:26 07 Dec 20

Well it's never nice to have to take your beloved pet(s) to the vets but sometimes you just have to. Gordon Vets are similarly priced to others in this locale but they are well organised, off street parking and the vets are compassionate about the care of animals. Even separate entrances for dogs and cats ! See attached photo. Educated, literate cats queue up outside (ir's actually the practice's resident cat).

John Hannelly

03:04 09 Nov 20

David and all the staff are wonderful, caring people who really look after your loved pets in a very professional manner.

Chris Chappel

00:54 31 Oct 20

Extremely happy with Imogen and the team. I had lost ALL faith in vets after going to GreenCross.Thankfully Gordon Vet Hospital surpassed all our hopes and expectations. Imogen was incredibly caring, clinically competent and finally solved the issue our cat had.The vet nurses and reception team seemed genuinely happy and were super friendly each time we’ve returned. Follow up care after the surgery for our cat was like night and day compared to what we’d been through at our old vet. Unlike at GreenCross where the final price always ended up being at the top of the quoted range, at Gordon Vet Hospital the quote was far more reasonable and the price ended up at the lower end of the estimate. Highly recommended this vet.

Lisa Elliott

06:17 20 Oct 20

I can't rate Gordon Vet Hospital any higher. I took my 11yr old staffy in for surgery with the beautiful Imogene Ewen (amazing surgeon) and was managed by incredibly professional front office staff (Maddie). My dog, Coco was in the best of hands. The after care service is detailed and their love of animals is so very clear to all who enter. Exceptional service for the North Shore.

Jonathan Summers

09:51 09 Oct 20

We love these guys. We have 3 cats and they are all well looked after.

jo kleoudis

22:08 04 Oct 20

Best vets and nursing staff. Great advice. Convenient and always easy to book.

Roopam Ghosh

10:49 25 Sep 20

Great service and very prompt with appointments. Lovely staff

Michelle Keir

08:30 01 Sep 20

Great service my dog loves going there! The staff are very caring and the vets very knowledgeable and do not over service.

Ayanthi Gooneratne

06:22 24 Aug 20

The Vets are fantastic and so are the support staff.My dogs have been with Gorden Vets for over 10 years.

Steve Walker

11:33 11 Aug 20

Helen was great. Took great care of our dog.

Eve Barratt

01:17 04 Aug 20

I took our little girl Coco for her very first vet visit yesterday. Dr Helen gave Coco a thoroughly check-up and provided me with useful information as the first time puppy owner. Coco is now enrolled in the puppy school and will return back for her 2nd vaccine in a couple of week!

Claire Turner

05:21 19 Jul 20

Care & attention for your furry friends second to none.

Kimba

02:50 09 Jul 20

Dr David and the team have provided real care, support and expertise for our furry family members over 25 years. They've also readily taken in injured wildlife. A great team of Vets and nurses - thanks for all you do!

Jayna Hirani

03:43 09 Apr 20

Quality care and advice at every visit. The staff are friendly and informative and genuinely care about your pets. I am 100% confident that my cat and dog always receive the best pet healthcare and as pet parents that's all we want.

Marianne Broeng

23:23 28 Jan 20

Gordon Vet has looked after my golden retriever since she was 9 weeks. Everyone has been amazing and caring with lots of experience. I have been able to ask any questions and always been welcome.Even one day when she stepped on a bee in the evening, they stayed open until we got there and helped her get it out.Thanks to all the staff :-)

Lizzie Wei

00:56 18 Jan 20

We just moved to Gordon couple month ago and need to get my cat vaccinated. We found this hospital through google and I need to say they provide excellent service and very professional! The doctor really knows cat. Highly recommended!

Lara Bisley

08:15 27 Nov 19

Exceptional veterinary hospital. I have been taking my dog here for many years and although I now live in the Eastern Suburbs, I still drive across town to see the Vets at Gordon. The staff are highly skilled, compassionate, friendly and helpful. My 9 year old dog has had 2 knee operations (1 on each knee!) and the outcome of these surgeries far exceeded my expectations. I have been incredibly impressed with the care provided during all of our visits. I would highly recommend Gordon Vet Hospital.

Eugenie Goodyer

23:22 21 Oct 19

Very friendly staff. Wonderful care for all our animals A++

Jennie Keogh

06:36 21 Oct 19

Fantastic and friendly staff who you can tell really care about your pet. Their follow up service is also very reassuring. I also board my cat with Gordon Vet and I feel very comfortable to know he's in safe and caring hands. I'm so glad I found this clinic.

Newsha Amiri

20:24 03 Oct 19

We took our dog there and Dr. David take care of his skin issues. he was so caring and professional.

Luxe Sydney Mum

06:37 02 Sep 19

Compassionate, caring and highly skilled veterinary surgeons who treat their patients and owners with respect. The nursing and administration staff are efficient and remember their patients by name which is a lovely touch. A lovely vet practice which despite our Golden Retriever Finn’s complex medical history, is always welcoming to him and he never displays any signs of anxiety when attending. Dr Helen is lovely and a firm favourite of ours!

Lihong Xing

05:00 05 Nov 18

Highly recommend Dr David, Scott, Helen, and Catherine, I've taken my cat to see all the doctors here.

Jeremy Tarbox

22:55 10 Sep 18

We found a stray, agitated dog in front of our house last night. We phoned but got no help from the Council ranger who gave two options: tie him up in front yard overnight or "let him loose, he'll find his own way home" :( So we phoned Gordon Vet: they stayed open a few minutes so we could run him up and he could have a bed and dinner. Thank you Gordon Vet Hospital, hope he gets home soon!!! :)

Vishal Kapoor

01:52 04 Sep 18

Really amazing staff members. Their systems and processes are also very

Gerry Stevens

11:01 14 Jul 18

Good competant vet. Did what I needed. Staff friendly. Cat's well.

Arezu A

03:20 15 Feb 18

Absolutely love the service here. I switched from other Vets to this Vet as the staff here are quite attentive and really care about your furry baby! I have basically seen most of the Dr's here and all of them so far have been fantastic, friendly and fun to speak with! Easy to locate and enough parking available! 5 Stars indeed!

Joey’s Staff Member of the Month

Written by Scott Lackenby

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